What kinds of tasks can BizVA’s Virtual Assistants handle in a business office?
Our Business Virtual Assistants successfully handle:
- Customer service (answering phones and emails)
- Meeting management and calendar scheduling
- Billing, invoicing, Accounts Receivable/Payable
- eCommerce online store listings and inventory management
- Email management
- Business and industry research
- Reporting and dashboard creation
- Event planning
- Expense management
- Personal assistant
- Job applicants’ prioritization, vetting and filtering
- Tax Preparation
- Client follow-up and prospect calling
Can your BizVA Business Virtual Assistants work in any type of business or office setting?
Who are your Business Virtual Assistants?
Do your BizVA Business Virtual Assistants have a business background?
Yes, all of our Business Virtual Assistants are business professionals based in the Philippines. Most have years of rigorous business school and professional experience. Thus, they bring valuable familiarity with business terms and responsibilities to their positions.
How do you recruit and vet your BizVA Business Virtual Assistants?
We invest a lot of time, money, and effort into our recruiting and vetting processes to ensure we provide top-level talent. We have a highly experienced recruitment team in the Philippines that is constantly sourcing talent. Our extensive vetting screens for communication skills, attitude, aptitude, work ethic, dedication, coachability, integrity, commitment, consistency, and reliability. We talk to potential BizVA Virtual Assistants’ past employers and assess them on a variety of levels to ensure they meet our standards so we know they will meet your standards.
What training do your BizVA Business Virtual Assistants have?
Each of our Virtual Assistants undergoes our founder-designed intensive training process so that they’re familiar with common software systems, privacy compliance, security protocols, and best-practice remote working procedures. This is in addition to their business education and experience. Most of our Virtual Assistants have business degrees.
Once hired, you’ll need to train your Business Virtual Assistants on the specific workflow to which they will be assigned in your office, the same way you’d train any new in-house employee that comes with a solid professional foundation.
We mostly recruit Business Virtual Assistants from the Philippines. The country has a combination of factors that make it the ideal location:
1) English is the first language taught in school and the country’s official language
2) The Philippines is home to world-class business and professional talent
3) A strong work ethic is embedded in the culture. Your BizVA Business Virtual Assistants will be highly motivated to impress you, as you are giving them a tremendous opportunity. BizVA’s pay and benefits are industry-leading and are above what our Virtual Assistants could earn in their local economy.
4) Since US companies and US-based business companies are major employers in the Philippines and are important to the Philippines’ economy, the Philippine government strictly enforces laws prohibiting Philippine citizens from disclosing confidential information to make US businesses feel secure employing Philippine citizens
Our BizVA Business Virtual Assistants work from the comfort of their homes. This allows us to attract the best talent regardless of location and is an incentive for highly talented professionals to join BizVA. We do not believe in call centers.
The Philippines is home to the third-largest English-speaking population in the world, behind the United States and the United Kingdom. English is the first language taught in school and is the official language of the Philippines.
How will hiring our Business Virtual Assistants improve my bottom line?
Our flat rate offers you up to 70% savings relative to the cost of an in-house employee once you factor in the minimum wage, payroll taxes, and cost of office space. When you work with BizVA’s Business Virtual Assistants, you will also avoid the significant legal liability that comes with hiring an in-house employee in certain states.
Additionally, using a virtual business receptionist to answer your phone lines means that potential customers calling your company won’t go to another competitor simply because they could not reach you.
We take great pride in successful client outcomes and providing world-class customer service. While the integration of a BizVA Business Virtual Assistant is seamless and clients rarely need to ask for our guidance, we are happy to provide any assistance you’d like. Our team has great expertise in how your office can best use your Business Virtual Assistants, and we are available to guide you with best practices during the Business Virtual Assistant onboarding process and beyond.
How do I train my BizVA Business Virtual Assistants and communicate with them virtually?
To train your Business Virtual Assistant, we recommend using the recording feature on any private video-conferencing software such as Zoom or Skype. For ongoing communications, we recommend phone calls, texts, email, and video-conferencing as you see fit.
If your office uses a traditional analog phone system, we recommend that your Business Virtual Assistants download an app onto their smartphone/personal computer that functions as an American phone number from which they can receive incoming phone calls or make outgoing phone calls using a phone number that can be linked to your company.
If your office is using a VoIP/digital phone, your Business Virtual Assistant can simply download your VoIP/digital phone provider’s application onto their smartphone/computer and use it as an American phone number. We also recommend you provide your Business Virtual Assistant with an official email address from your company so that they can email your office staff, your customers, or other businesses as necessary.
How do I make sure my BizVA Business Virtual Assistant is working if I can’t see them in the office?
We install sophisticated time-tracking software onto their computers. This software allows our internal staff to carefully monitor their web activity/mouse movement during work hours you’ve set for them to ensure they are being productive. We can provide you with summary activity reports from the time tracking software should you desire. Your Business Virtual Assistant only gets paid, and you only get charged, when they’re logged into the time-tracking software.
Needless to say, we have high expectations of our Business Virtual Assistants in terms of reliability and performance. We vet for work ethic, and we expect our Business Virtual Assistants to be committed to delivering the performance you deserve every day.
Our Business Virtual Assistants are located in the Philippines (except for Spanish-speaking virtual assistants available upon request who are located in South America), where many of the country’s citizens are employed by US companies, especially US-based companies. Since US companies and US-based companies are major employers in the Philippines and important to the Philippines’ economy, the Philippine government has passed strict laws prohibiting Philippine citizens from disclosing confidential information to make US companies feel secure doing business there. In particular, the Philippine government passed the Data Privacy Act of 2012 which provides coverage protection to US entities working with Philippine workers while severely punishing any Philippine citizens who intentionally compromise Information of US entities.
Please see here for more information about the Data Privacy Act of 2012.
Do labor laws apply?
Will I work with the same person everyday?
Step 1: You tell us your needs
Step 2: We will send you an email with a number of candidates suited especially for your needs. The email will contain the resumes and one-minute video introductions of these candidates.
Step 3: You are then welcome to interview the candidates(s) of your choosing and decide who to hire.
Let BizVA’s business VAs handle all your office tasks
Schedule your discovery call now